Have some questions? FAQ’s
- How much is the carriage limit for free delivery?
Any order from £50, excl. VAT, is our carriage paid limit (subject to mainland UK).
- What if we're a retailer who's not based in the mainland UK?
Customers who are outside of the United Kingdom will have to arrange their own transport and customs clearance.
- When is the cut off time for an order?
Our daily cut off time is 1pm. If you order before 1pm, we will process your order the same day, and, hopefully, it will be sent out the same day also (depending on your terms). Anything that comes in after 1pm we can’t guarantee that it will processed or sent out the same day, but we try our best.
- Do you sell to the public?
Regretfully, no we don’t sell to the public, we only sell to retailers. To find your nearest retailer have a nosy of our stockist page.
- When would I pay?
Only pay for your order once we have sent you your invoice or pro-forma. If you are placing an order via the website, the amount in your checkout is before VAT and before we have processed the order, we may not have all the items in stock, so please wait until we contact you.
- Do you go to any craft trade shows/fairs?
Yes! We will always be at the Stitches Trade show at the Birmingham NEC each year, so come and say hello! You can also place orders with us and find out our latest offers and/or new products. Other shows throughout the year vary, but our Director David has previously been spotted at a show in Cologne, Germany and others.
- Why is there a knot in my yarn?
It is a long way from the raw material to the finished thread, on which the not endless thread has to be knotted together from time to time. Knots are also a sign that the material has been inspected and damaged areas have been removed. Some knots must be tolerated to a certain extent with the current state of spinning technology. 1-2 pieces may be allotted to a 50g ball.
Opal’s Tip: Never knit a knot, it could dissolve when you wash it. Loosen the knot and start with the new thread at the beginning of the row. Thread ends can then be used for sewing together.
- Why do I have balls of the same shade of yarn that don't start with the same colour?
The colours of the individual balls of yarn can have quite different effects despite the same colour and batch number. Multicolour yarns often have a very long repeat. For us it is technically not possible to have all balls start or end with same colour, so the one or the other tone on the surface of the ball is sometimes predominant. If the repeat of your knitted garments should always start the same way, we recommend that you unwind the thread from the ball of yarn until you have reached the right colour.
- Why is the weight of my ball of yarn slightly different?
Each yarn contains a certain percentage of moisture. 100% Virgin Wool can increase its own weight up to 18.25% without feeling wet. This wetness is needed for perfect handling during production.
This aspect applies also to a 100g ball Opal Sock and Sweater yarn. During storage in heated rooms of high outside temperature, it is possible that the ball weight will change up to 10% (moisture evaporates). This means that your ball can temporarily weigh less than 100g, even 90g is possible. With a high humidity the ball will revive the lost weight.
The yield and running length of the ball is unchanged.
The running length of a 100g Opal 4-ply is 425m. This means that 425m of yarn with regular moisture content weighs 100g.