Transparency and Purpose of Information Held

Viridian Distribution Limited take your individual privacy very seriously. We minimise the personal identifiable information that we store. However, we need certain information to fulfil our contract that we have undertaken with your business. The data includes: email address, password to access our online services, address, telephone number(s), fax number (if applicable), previous purchase history, credit terms, details about your invoices and deliveries, proof of delivery signature capture. All this data is held within the EU and is held in a secure database.

We use this to process…


Your invoice address (if you do not have email invoices) may be processed by a third party to allow us to invoice you from our internal trusted service partners. This is for legitimate business reasons. They do not profile your data.


We use your address, contact name, email and telephone number to deliver goods to you. These may be passed to trusted logistic partners to enable them to deliver goods to you. They do not profile your data, it is purely to ensure your goods arrive, this is for legitimate business reasons.

Online Ordering or Telephone Calls

We record your IP to prevent fraud which is held for 12 months which is disposed of after you have received your goods. For telephone calls we do not record calls and do not share any information.

Email Confirmations and Responses

We store any email queries and responses for 30 days for both legitimate and legal reasons. These help us serve our customers better with any queries made. No profiling is made from this information.


We record your IP, username, password and contents of your basket of goods to enable you to check out easily.

Data Retention

The data held is held for a minimum of 7 years for legal and legitimate reasons, these include, compliance with public authorities, fraud, law enforcement, accounting and tax purposes.

Controller Contact Details

FAO: GDPR Compliance Team
Viridian, Viridian House, Glenarm Road, Brislington, Bristol, BS4 4LW
Tel: 0117 3005244

Subject Access Requests

We comply with the GDPR. Requests can be made verbally or via emailing.
We will need to verify identity before we provide your information. Please be specific about the information you require.

To verify your identity to risk this will need to include your full name, address and contact telephone number, possible purchase history.